Essentialhoodien Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of hoodies and related products (collectively, “Products”) from Essentialhoodien (operated via essentialhoodien.com, “we,” “us,” or “our”). By placing an order on our website, you (“you” or “Customer”) agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all available on our website). Please read these Terms carefully before completing a purchase.

1. Order Placement & Acceptance

1.1 Order Submission

When you select Products, enter your shipping details, and complete checkout, you submit a binding offer to purchase the selected Products at the price listed at the time of order placement (in USD, as specified in Section 3). We make every effort to ensure Product descriptions, images, and pricing are accurate, but we reserve the right to correct errors (e.g., typographical mistakes in pricing, incorrect stock status) before accepting your order.

1.2 Order Confirmation & Acceptance

Upon submitting your order, you will receive an automated email within 1 hour confirming we have received your request (this includes your unique order number). This confirmation does not constitute order acceptance. We will accept your order only after verifying:

  • Valid payment authorization;
  • Product availability (for the selected hoodie size, color, and quantity);
  • Completeness of your shipping information.

If we cannot accept your order (e.g., Product is out of stock, payment is declined), we will notify you via email within 24 business hours and issue a full refund if payment was already processed.

1.3 Order Modifications & Cancellations

You may request to modify (e.g., change hoodie size/color) or cancel your order only if we have not yet initiated shipment (i.e., before your order is marked “processed” in your account or via email). To request changes, contact our customer service team at [email protected] with your order number and desired adjustments. Once shipment is initiated, modifications or cancellations are no longer possible—you may instead use our return process (see Section 5) after receiving the Product.

2. Shipping & Delivery

2.1 Order Processing & Shipment Timeline

We process and ship all orders within 1–3 business days of order placement (excluding weekends, major U.S. holidays, and unforeseen inventory delays). “Processing” includes verifying payment, inspecting the hoodie for quality (e.g., stitching, fabric condition), and preparing it for packaging. Once your order ships, we will send a shipping confirmation email with a tracking number to monitor delivery progress.

2.2 Delivery Timeline

All orders are expected to arrive within 6–12 days from the date of shipment. This timeline is an estimate based on our shipping partners’ standard performance and may be extended by factors beyond our control, such as customs delays (for international orders), severe weather, or peak shipping seasons (e.g., holiday periods). We will notify you via email if significant delivery delays occur.

2.3 Global Free Shipping

We offer free shipping on all orders worldwide, with no minimum purchase requirement. This benefit is automatically applied at checkout—no promo codes or additional steps are needed. We do not charge hidden shipping fees, and the price listed for Products on our website is the total amount you will pay (excluding applicable customs duties/taxes for international orders, as outlined in Section 4).

3. Payment Terms

3.1 Currency

All Product prices, order totals, and payments are processed in United States Dollars (USD). We do not offer currency conversion for payments—if your payment method uses a different currency, your financial institution (e.g., credit card issuer, PayPal) may apply currency conversion fees or exchange rates. These fees are your sole responsibility, and we are not liable for any additional charges related to currency conversion.

3.2 Accepted Payment Methods

We accept the following secure payment methods:

  • Major credit cards (Visa, Mastercard, American Express, Discover);
  • PayPal;
  • Apple Pay;
  • Google Pay.

By providing payment information, you confirm that:

  • The payment method is valid and in your name;
  • You have sufficient funds or credit to cover the order total;
  • You are authorized to use the payment method for the purchase.

3.3 Payment Authorization & Security

We use industry-standard encryption (SSL/TLS) to protect your payment information during transmission. We will seek authorization for your payment at the time of order placement. If authorization is denied (e.g., insufficient funds, expired card, suspected fraud), your order will not be processed, and we will notify you via email to resolve the issue.

4. Customs Duties & Taxes (International Orders)

For international shipments, your order may be subject to customs duties, import taxes, or other fees imposed by the government of your destination country. These charges are not included in the Product price or covered by our global free shipping—they are the sole responsibility of you (the recipient).

We cannot predict the exact amount of customs duties or taxes, as these fees vary by country and are determined by local customs authorities (based on factors like Product value and import regulations). We recommend contacting your local customs office before placing an international order to understand potential obligations.

If you refuse to pay required customs fees, your order may be returned to us. In such cases:

  • We will not refund the original shipping cost (if applicable, though we offer free shipping);
  • Any return shipping fees incurred by us will be deducted from your refund (if you request a refund for the returned Product).

5. Returns & Refunds

5.1 Return Eligibility

You may return any unused, undamaged Product (with original tags and packaging intact) for a refund or exchange within 60 days of the delivery date. The following are not eligible for returns:

  • Customized or personalized hoodies (if offered), unless they arrive damaged or defective;
  • Products that show signs of wear, washing, ironing, or damage (e.g., stains, tears, missing drawstrings) caused by use.

5.2 Return Process

To initiate a return:

  1. Email our customer service team at [email protected] with your order number, reason for return, and photos of the Product (to confirm it is in original condition).
  2. We will respond within 24 business hours with a prepaid return label (for all orders, domestic and international) and return instructions.
  3. Ship the Product back to us using the prepaid label. Once we receive and inspect the Product (typically 2–3 business days after delivery to our warehouse), we will process your refund or exchange.

5.3 Refund Timeline & Methods

Approved refunds will be issued to your original payment method within 5–10 business days of inspection. The exact time for the refund to appear in your account depends on your payment provider:

  • Credit/debit cards: 3–5 additional business days (varies by bank);
  • PayPal/Apple Pay/Google Pay: 1–3 additional business days.

We will send an email confirmation once the refund is processed. We do not offer cash refunds—all refunds are issued to the original payment method or as store credit (if requested).

6. Product Information & Availability

6.1 Product Descriptions

We strive to provide accurate Product descriptions, including size guides, fabric details, and color representations. However, we cannot guarantee that:

  • Product colors will match your device’s display (due to screen resolution and color settings);
  • Minor variations in fabric texture or stitching will not occur (due to manufacturing processes).

If you have questions about a Product’s details (e.g., fit, fabric thickness), contact our customer service team before placing an order.

6.2 Product Availability

Product availability is indicated on our website (e.g., “In Stock,” “Out of Stock”). We reserve the right to limit the quantity of Products per order (e.g., to prevent bulk purchasing for resale). If a Product becomes unavailable after you place an order, we will notify you via email within 24 business hours and issue a full refund for the unavailable item within the timeline outlined in Section 5.3.

7. Customer Responsibilities

By placing an order, you agree to:

  • Provide accurate, complete, and current information (e.g., shipping address, email, payment details) during checkout. We are not liable for delivery delays, failed deliveries, or lost packages caused by incorrect information.
  • Ensure you are at least 18 years old (or have the consent of a parent/guardian if under 18) to place an order.
  • Use Products for personal, non-commercial purposes. Reselling Products purchased from us is prohibited without our prior written approval.

8. Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of Products (e.g., inconvenience from delivery delays, dissatisfaction with fit).
  • Our total liability for any claim related to your order shall not exceed the total amount you paid for the affected Product(s).

This limitation of liability applies even if we have been advised of the possibility of such damages.

9. Changes to These Terms

We may update these Terms periodically to reflect changes in our business practices, laws, or industry standards. Any updates will be posted on this page with a revised “effective date” at the top. Your continued use of our website or placement of orders after updates are posted constitutes acceptance of the revised Terms. We recommend reviewing these Terms before each purchase to stay informed of current policies.

10. Contact Us

If you have any questions, concerns, or disputes related to these Terms of Purchase, please contact our customer service team at [email protected]. We will respond to your inquiry within 24 business hours and work to resolve the issue promptly.